Ukraine's Security Service Launches New Hotline Number for Citizens — 1516

The Security Service of Ukraine (SBU) has introduced a new short hotline number, 1516, to enhance communication between citizens and the agency. This initiative was officially announced on Thursday, April 2, and is designed to make it easier for Ukrainians to reach out to the security service for assistance.

According to the press service of the SBU, calls made to the new number are free of charge from both landlines and mobile phones, regardless of the telecommunications operator within Ukraine. This means that every citizen can contact the SBU without any financial burden, marking a significant step towards ensuring the safety of the population.

The SBU has indicated that the new hotline number 1516 is intended for individuals who possess information that could save lives, both their own and those of others. "Your call or message could save a life," emphasized representatives of the service, urging citizens to be proactive in reporting potential threats.

Furthermore, the SBU assured that all information received will be thoroughly verified, and the confidentiality of inquiries will be guaranteed. This is a crucial aspect, as many individuals may hesitate to report suspicious situations due to fears for their safety.

In addition to the new hotline number, the SBU continues to operate with a chatbot, an email address (callcenter@ssu.gov.ua), and a previous support number — 0 800 501 482. This variety of communication methods allows citizens to choose the most convenient way to contact the security service.

Amid escalating tensions in Ukraine, the SBU emphasizes the importance of vigilance among the population. Special services from the aggressor state, the Russian Federation, are actively attempting to recruit Ukrainians to carry out terrorist acts, sabotage, arson, and other illegal activities. Therefore, Ukrainians are urged to exercise caution, avoid provocations, and immediately report any suspicious activity to the hotline.

This initiative by the SBU represents a vital step in ensuring citizen safety and combating terrorism. Engaging the public in the threat detection process can significantly enhance the effectiveness of the security services and prevent potential tragedies. During these challenging times, it is essential for every citizen to recognize their role in safeguarding the country.

Thus, the new hotline number 1516 serves as another tool for Ukrainians to protect themselves and their nation. The SBU calls on everyone to be active and not remain indifferent to the threats that may arise in their surroundings.